WORK HISTORY

Dec 2019 - Current

Service Manager

Kaizen Auto Group

Enacted culture change for department. Drive increasing profits and customer experience scoring. Restructured department and implemented improved processes and evidence based management metrics. Shown the ability to significantly increasing profits while controlling expenses and operate lean as needed.

Aug 2018 - November 2019

Senior Sales Manager

Capital Chevrolet Buick GMC

Achieved 80%+ volume growth YOY by instilling effective lead management and consistant high impact sales process. Led teams of 6 Business Managers, 5 Team Leaders and 20+ Product Specialists. Earned excusive GM Presidents Club award for 2018. Hired and developed a great team.

Jan 2014 - Aug 2018

Fixed Operarions Manager

Cochrane Dodge Jeep Ram

Complete responsibility for the fixed operations including, Parts Retail/Wholesale, Service Department, Express Lube department & Detail department. Won numerous FCA awards for top performance. Led dynamic change. Built a winning culture and results delivered.

2013-2014

Marketing Manager

Mclean & Partners

Worked as the Marketing Manager for the company as a whole. Led all business development efforts and marketing initiatives. Developed and executed all digital assets. Organized all public events and forums.

EDUCATION & SERVICE

2008-2013

Bachelor of Business Administration | Marketing

Mount Royal University

Lead a team of senior BBA marketing students providing boutique marketing services for high tech start-ups in Calgary Market. Marketing & branding efforts lead to multimillion dollar aqusition of clients company.
Achieved Deans Honour Roll performance.

2006-2007

Service Mission

LDS Church

Dedicated full time to service mission in the United States. Gained invaluable communication & relationship skills. Developed a high level of emotional intelligence working closely with all socio-economic groups of people.